Drew Ransom
Product Management / UX / Visual Design
Architect Licensing System
Mission Driven Digital Transformation
UX Designer
Overview
Louisiana State Board of Architectural Examiners needed a way to efficiently, securely and reliably store and maintain licensure data, so they could better protect and serve the public. Their technology had not evolved with the times and NCARB stepped in to provide board staff with more efficient and effective ways of doing business.
Business Goals
To supports their mission of protecting the health, safety and welfare of the public
Build a secure platform that operates from a single source of data
Build with the latest cloud-based technology
Create digital solutions to replace manual processes
Create a positive and intuitive user experience
…
Designed a scalable solution, customizing Angular Material components to minimize engineering efforts to execute and deliver features fast.
Designed in Sketch and tested prototypes on Invision, allowing for experimentation to ensure we engineered solutions that work for the user.
Designed an automated business solution on cloud technology, allowing users to work more efficiently, and to ensure clean, secure and more accurate data.
Designed online applications and payments to replace manual processes, resulting in the processing of 580% more applicants two weeks after launch in comparison to the previous year.
The Problem
Most systems are outdated
Ex: Access Database
Data Integrity
Manual data entry creates opportunities for errors, making information unreliable
Data is Not Protected
Usually stored locally
Easily hackable
Enhancement Opportunities
A mission driven solution to improve the security and quality of state data.
Local server made data easily hackable and insecure
Local database made it impossible to work remotely
Enhancements and new features are hard to get prioritized by the developer
Manual entry creates opportunity for mistakes and duplicate entry
Provide access to detailed information on each candidate or architect at the right time and in the appropriate format
Insights:
Solution:
Enhance Board capability to enforce compliance by reducing unnecessary manual processes.
Insights:
Solution:
Online Applications & Online Payments
Insights:
Solution:
Reporting Capabilities & Key Performance Indicators
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Solution:
